I will never know how often I have walked past the opportunity to provide a second chance to someone in need.  But I have learned to look beyond what I see, ask questions, and offer a plan for success.  I was responsible for a division of a company and had an employee who was not responding well at work.  It was not a matter of being unlikeable or rude, but underperformance.  When listening to management, it did not seem to be an issue in the past.  I was concerned for her and the performance of our team. Before hearing the…